Privacy Policy

Stella Bianca | Wechner Hans Peter | Grubegg 626 | 6555 Kappl | Austria
Headquater: Kappl
We use the following data when you conclude a contract with us:

Base data:
Family and first name, full address, all contact information (e.g. email address, telephone number), information about the nature and content of our contractual relationship.
Other personal data that you or third parties make available to us with your consent or otherwise when initiating a contract, during the contractual relationship (e.g. to issue a guest card) or to fulfill legal obligations:
Date of birth or age, marital status, gender, occupation, ID data, bank details, authority to sign or represent, binding contracts, notice / cancellation periods or other information about yourself that you have given us yourself.

Use of contract processors
The protection of your data is important to us. Even if we use a processor (Feratel company - guest directory according to § 19 MeldeV), we ensure that the order processing takes place within the European Union.

1. Reporting data

1.1 Obligation to report

According to the Austrian Registration Act, you are obliged to register with us using the data specified in Section 5 and Section 10 of the Registration Act. This concerns the following data:
Name, date of birth, gender, nationality, country of origin, address including postcode and - for foreign guests - type, number, exhibition room and issuing authority of a travel document as well as the date of arrival and departure.

1.2. Guest directory

We will keep this data in a guest directory due to the legal obligation imposed on us in accordance with Section 19 of the Registration Act Implementation Ordinance and store it for a period of 7 (seven) years, unless it is processed longer for other purposes that are mentioned in this data protection declaration become.

1.3. Transfer of data

The data categories "Arrival", "Departure" linked to the country of origin are forwarded to the municipality in which our accommodation is located in accordance with Section 6 of the Tourism Statistics Ordinance. The tourism association to which we belong (Tourismusverband Paznaun - Ischgl) and / or the municipality must also be provided with aggregated data on the total number of overnight stays and the people who are obliged to pay the tourist tax. This is done on the basis of Section 9 of the Tyrolean Residence Tax Act.

1.4. Legal basis of the processing

The processing according to the above points 1.1 to 1.3 is based on Art. 6 Paragraph 1 lit. c GDPR (fulfillment of legal obligations).

1.5. Additional data transfer to TVB / municipality

In addition, we forward your postcode and year of birth (in pseudonymized or anonymized form) for statistical purposes for the creation and evaluation of origin and age statistics by the tourism association to our municipality and our TVB. This forwarding is based on Art. 6 Paragraph 1 lit e (task in the public interest) and lit f (predominant legitimate interests) GDPR. You can object to this at any time for reasons that arise from your particular situation (Art. 21 Paragraph 1 GDPR).

2. Guest card

2.1 General

You have the option of using a guest card. The guest card grants you discounts and / or services at various companies in the region (e.g. discounted admissions). The guest card is valid for the duration of your stay with us.

2.2 Issuing the guest card

The guest card is only issued and issued by the accommodation provider at your request. Depending on the guest card system used by the tourist office and / or the accommodation provider, it is either in the form

  • an electronically generated guest card,

  • a manually created guest card or

  • of the carbon copy of the registration slip issued.

2.3. Processed personal data

The following personal data, which is determined from the registration data (see point 1 above), is processed for both the electronically generated and the manually created guest card:
First name, last name, date of birth and length of stay (arrival / departure), country of origin, postcode.
If the guest card is issued in the form of a “registration slip”, it will contain the content according to Section 5 in conjunction with Section 9 of the Registration Act (see above point “Registration data” 1.1). In this case, there is no electronic processing for the purposes of the guest card.
When using the guest card, the following personal data are also processed: data on the usage cycle of the respective card, service usage, bookings, transaction logging, billing data, reference to the registration data and the accommodation provider.
The data are required to determine the identity and the period of validity of the guest card with the respective service provider and to enable the settlement of discounts between service providers, the tourist office and, if necessary, the accommodation providers.

2.4. Legal basis of the processing

The processing of the data for the purposes of the guest card takes place either on the basis of your consent (Art. 6 Paragraph 1 lit a GDPR) or, if the guest card is part of the service provision within the framework of the accommodation contract, for the purpose of fulfilling the contract (Art. 6 Paragraph 1 lit b GDPR ).
You can revoke your consent at any time orally to the accommodation provider or in writing to the e-mail address:

2.5. Operation of the guest card system

The guest card system is operated by the local tourism association ("TVB"). Local accommodation providers and local companies ("service providers") are also involved.
The data processed for the guest card will be deleted after 48 (forty eight) months.

2.6. Recipient of the data

The data processed for the purpose of the guest card is received by the local tourist office for the purposes of billing the service providers and / or accommodation providers.
The individual service providers who grant discounted services on the basis of the guest card also receive the data if you use the guest card services for these companies.
To take advantage of discounts, you must show the respective guest card on which the data is shown to the service provider and thus disclose it yourself. The entrepreneur then checks, usually by reading the barcode on the guest card and transmitting the barcode data to our IT processor, whether it is (still) valid. Personal data is also transmitted to the entrepreneur, in particular your identity data (to check your identity and date of birth).
If the guest card is issued in the form of a “registration slip”, he will check its validity using the carbon copy of the “registration slip”.

3. Other processing of your data

In principle, we only process the data that is absolutely necessary for the conclusion or fulfillment of the contract. If you have given us your consent, we will process your data so that we can send you information about our services until you withdraw your consent. We use the following communication channels, provided you have given us these:
Telephone, email, SMS, post or social media channels.

4. Data erasure

Your master data and other personal data will be deleted if they are no longer required for the fulfillment of the purpose for which they were stored - usually after 7 (seven) years - or if the storage becomes inadmissible for legal reasons.
Instead of deletion, the data can also be anonymized, which means that any personal reference is irretrievably removed.

5. Cookies

Our website uses so-called cookies. These are small text files that, with the help of your internet browser are added to your device. They do harm your device. We use cookies in order to create a user friendly experience.

Some cookies remain saved on your device until they are deleted. They allow us to recognize your browser the next time that you visit our website. If you do want our website to place cookies on your device, you can modify the settings in your browser so that you are informed when websites are using cookies and you can decide on a case by case basis whether you want to allow a website to use cookies. When a user deactivates the use of cookies on his or her device's browser, it may limit the functionality of our website.

6. Google-Analytics

Our website uses the web analysis service, Google Analytics, from Google LLC at 1600 Amphitheatre Pkwy, Mountain View, CA 94043, USA. Google Analytics uses so called cookies (text files that are saved on your device) in order analyze your use of this website. The information about your use of this website that is gathered via the use of these cookies is usually transferred to a server from Google in the US and saved there.

You can prevent cookies from being saved on your device by modifying your browser software settings. We would like to inform you, however, that preventing the use of cookies will lead to much of this website's funcationality not being able to be used.

You can also prevent the collection of data and information about your use of this website (including you IP address) by Google as well as the processing of your data by Google by downloading and instlling the available browser plugin at the following link:

We also concluded an order-data-processing agreement with the website provider Your IP adress will be registered but immediatly made unidentifiable (by deleting the last 8 bits). This process only allows for a rough localization. The information about your IP address that is communicated from your device to Google Analytics will not be combined with any other data from Google.

The data processing is carried out under the basis of the legal regulations of § 96 par. 3 of the Telecommunications Act as well article 6 par. 1 lit. a (consent) and/or f (legitimate interest) of the General Data Protection Regulation.

Our concern in the contextof the General Data Protection Regulation (legitimate interest) is to improve our offers and web presence. Because our users' privacy is important, all use data is anonymized. The use data is analyzed by Google to create reports. You can prevent the transmission of data with Google Analytics by clicking the following link. An opt out cookie will be placed on your device that will prevent the future transmission and use of your data when you visit this website: Google Analytics deaktivieren.

Additional infomration about Google Analytics' data protection policy can be found here:

7. Data processing rights

7.1. Right of providing information:

You have the right to find out from us whether and to what extent we process your data.
Contact / responsible person:
Wechner Hans Peter | Grubegg 626 | 6555 Kappl | +43 664 32 111 44 |

7.2. Your rights

In principle, you have the right to information, correction, deletion, restriction, data portability, revocation and objection. If you believe that the processing of your data violates data protection law or that your data protection claims have been violated in any other way, you can complain to the supervisory authority. In Austria this is the data protection authority.

7.3. Right to complain:

If, in your opinion, the processing of your personal data violates Austrian or European data protection law, please contact us so that we can clarify any questions you may have. Of course, you have the right to complain to the Austrian data protection authority or to a supervisory authority within the EU.

8. Confirmation of identity:

To protect your rights and your privacy, we are entitled to request proof of identity in case of doubt.

9. Claiming rights excessively:

If you claim one of the named rights that is obviously unfounded or particularly frequent, we are entitled to charge an appropriate processing fee or to refuse to process the application.

10. Duty of cooperation:

As part of our duty to cooperate, we are obliged to surrender data on request in accordance with the statutory provisions (e.g. B.AO, Registration Act, ZPO, StPO, ...).

11. Validity period:

This data protection declaration is effective from May 25, 2018 and replaces the existing data protection regulations.